Last updated: 10 October 2026
Botanica Canin (“Botanica Canin”, “we”) respects your privacy. This policy explains what personal information we collect on botanicacanin.com and how we use it.
1. Information we collect
- Order details: name, delivery and billing address, email, phone number and the items you order.
- Account details: if you create an account, your login email and order history.
- Payment information: payments are handled by our payment partner. We do not see or store your full card, UPI or bank details.
- Technical data: IP address, browser and device type, and pages visited, collected through cookies and similar tools.
- Messages: information you send us by email, phone or forms.
2. How we use it
- To process, ship and support your orders.
- To send order confirmations and delivery updates.
- To respond to your questions and requests.
- To improve our Site and prevent fraud.
- To send offers or news only if you have agreed; you can opt out at any time.
3. Sharing
We do not sell your personal information. We share it only with service providers who help us run the store, such as payment processors, courier partners, hosting and email providers, and only as needed. We may also disclose it where required by law.
4. Cookies
We use cookies to keep your cart, remember your preferences and understand how the Site is used. You can control cookies in your browser settings.
5. Data security and retention
We use reasonable safeguards to protect your information and keep it only as long as needed for the purposes above or as required by law.
6. Your rights
You may ask us to access, correct or delete your personal information, or withdraw consent, by writing to hello@botanicacanin.com. We will respond within a reasonable time as required by applicable Indian law.
7. Children
Our Site is meant for adults. We do not knowingly collect information from children.
8. Changes
We may update this policy; the latest version will always be on this page.
Contact
Botanica Canin
Shop No. 9, Harmilap Nagar Phase 1, Baltana, SAS Nagar (Mohali) – 140604, Punjab, India
Email: hello@botanicacanin.com