Last updated: 10 October 2026
Returns & exchanges
Return or exchange of products is not accepted. This applies to all products sold on botanicacanin.com, including dog food and toys, because of hygiene and pet-safety reasons.
Exception: we will replace or refund an item that is received damaged, spoilt or expired.
How to report a problem
- Contact us within 48 hours of delivery at hello@botanicacanin.com
- Share your order number and clear photos or a short unboxing video showing the product, batch/expiry details and the shipping label.
- Once we verify the issue, we will arrange a replacement or a refund.
Cancellations
An order can be cancelled before it is dispatched by emailing us with your order number. Once dispatched, it cannot be cancelled. Cancelled orders are refunded in full.
Refunds
- Approved refunds are credited to the original payment method within 5–7 business days.
- Failed or duplicate payments are reversed automatically by the payment provider, usually within 5–7 business days.
Contact us
Botanica Canin
Shop No. 9, Harmilap Nagar Phase 1, Baltana, SAS Nagar (Mohali) – 140604, Punjab, India
Email: hello@botanicacanin.com
Support hours: 9:00 AM – 6:00 PM IST